Policies at Tribe Of Mog
Things You Need to Know
At Tribe Of Mog, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below, and contact us with questions.
Returns and Refunds
We are confident that you will love your items but do not hesitate to get in touch if you have any problems with your order.
As these items are unique and individual pieces no exchanges are available.
Please check photos and dimension details carefully and feel free to get in touch before purchasing.
Returns may be accepted providing that the buyer pays the return postage costs and that the postage method used matches the original level of insurance cover.
BUYER AGREES TO
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
A refund will be issued once the item as well as the gift box and label arrives back in its original, unused, undamaged condition.
Shipping and Delivery
Our current Shop Collections offer FREE SHIPPING when you spend over £50.
Price of Shipping shown at the checkout reflect packing and postage costs from UK using Royal Mail Delivery. This is a Signed For service and will normally require a signature.
Please get in contact if you have any queries.
We are happy to ship items Internationally. Please get in touch so we can work out the cost of P&P.
Goods shipped upon payment received.
Each of the smaller pieces, such as jewellery, are displayed in a uniquely labeled box or silk bag as stated/pictured. In keeping with our ethos, we then use recycled packaging to send out the items in the post.
Additional policies
Please request full written Invoice if required.
Image and Content Policy
Tribe Of Mog owns all of the content on this site as well as all of the content of any marketing material produced by T.O.M, this includes but is not limited to
1. Images
2. Videos
3. Content
4. Diagrams/drawings
5. Logos
By visiting our website you agree NOT to extract and/or reuse any materials without our written consent.